Business Needs
Work From Anywhere

Remote Work Solutions for a Cohesive Employee Experience

Success Depends on Everyone Receiving Your Best Experience

It’s how people work now: at home, on the go, in the workplace—and all at the same time. It’s critical to ensure a team that’s spread apart is working like they’re together. And that customers are getting your best possible experience. So, you need to make collaboration fast and easy, and keep services scoring high reviews. For employees in every role, especially customer contact agent, the latest in communications can elevate your culture, your journeys, your success.

New Ways to Get Work Done

In the new world of work, teams are taking an all-in-it-together tack. Talent, creativity, and commitment lead, blurring the lines of function and seniority. Foster team vitality with online collaboration that keeps people informed and engaged, from anywhere. Video calls are just the start—communicate all project long via ad-hoc meetings, instant chat, and file posts. Change locations, or priorities, and keep working seamlessly.

Front Line Agents Backed by the Entire Team

In a deluge of incoming customer needs, combine the latest apps, automation, and AI to get people out of queue and matched to what they need. Help a customer by finding a subject matter expert during a brief hold. Treat every channel with equal, but tailored service—maybe add video for an “in-person” touch. Use self-service to answer frequent queries, set up convenient callbacks, and make seamless handoffs for info and agents. Anticipate inquiries with proactive outreach.

A Day in the Life of Your
Contact Center

See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya OneCloud CCaaS. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.