Empowering Citizens and Emergency Staff

The latest in communications technology lets you interconnect people, resources, data, and solutions to deliver information and respond to emergencies faster and more precisely

Intelligently Enable First Responders

Enable first responders with detailed, life-saving data including building address, the specific device from which a call is placed, and the square footage of an organization—all within seconds of a call being placed.

  • Seamlessly correlate location data

  • Integrate with external, cloud-based data repositories

  • Reduce costs associated with emergency database management

Make Every Citizen Interaction Count

Quickly and easily evaluate citizen needs and deliver services: Give support staff real-time contextual information, use advanced knowledge to streamline workflows, and AI enable call takers.

  • Improve overall constituent satisfaction

  • Reduce operational costs

  • Minimize employee effort

Enhancing Communications in State & Local Governments

Improve how you’re communicating with citizens, other agencies, and partners. Deliver consistent and reliable services, from emergency dispatch to public utility management to updating citizen data. Our best-in-class solutions are affordable, efficient, highly scalable— and ready in the cloud, on-premise, or as a hybrid of both.

Collaboration Solutions

  • Mobile communications

  • Secure multimedia communications

  • Automated workflows

  • Consolidated call taker desktop

Citizen Services

  • Omnichannel solutions

  • Automated administration

  • Smart routing

  • Sentiment analysis

Remote Management

  • Video, audio, and web solutions

  • Flexible configuration and programming

  • Proactive outreach capabilities

  • Freedom of cloud deployment

Phone System Compliance

  • NG911 communications framework

  • Real-time, dynamic location data

  • True situational awareness

  • Platform-agnostic

Professional Services

  • Cleared, knowledgeable, and experienced experts

  • Custom solutions designed and integrated

  • Cloud migration management