INDUSTRY
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MEDIA & ENTERTAINMENT
Accelerating Your Digital Journey
Customer Experience is Paramount to Success
Your growth depends on delivering epic customer experiences that lead to great reviews, referrals, and net-new relationships. Keep delighting customers with innovative services that amass a goldmine of insightful data and instantly adapt experiences to customer needs.
Be Always On
Be ready with all the info, resources, and support customers need. Automate services like payment reminders, password resets, restoration timelines, and more.
Be Responsive
Let customers seamlessly transition from a browser-based chat session with a virtual agent to a live expert when needed.
Make it Personal
Build personalization capabilities by advancing data collection, storage, and analytics—and putting AI to work.
Make Perfect Connections
Serve your customers how and when they want—easy, fully integrated interactions go across any channel, on any device.
Shape Hybrid Work
Make working from anywhere a permanent option. Integrate video meetings, chat, posts, file sharing, and task management in one seamless app.
Advance Your Security
Instill customer confidence when you securely authenticate customers using the strongest options, including facial biometrics. Interpret their inquiries using native-language processing.
Technology and Customization That Helps Achieve Your Top Goals
We take a deep look at four strategic priorities in Media & Entertainment—leveraging data, delivering exceptional service, supporting hybrid work, keeping data secure—and explore the solutions you need to improve experiences and grow your business.
Remote Worker Solutions for Media and Entertainment Enterprises
We partnered with Frost and Sullivan to define immediate solutions to help remote contact center agents improve customer and employee experiences. To find the best strategy and solutions for achieving your unique remote worker goals, book Avaya for a comprehensive consulting engagement.
What Every Business Needs to Consider for Amazing Customer Service
Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.
PODCAST SERIES
Crafting Experiences for Pro Sports Fans and Players
In this episode of “The Experience” podcast, Kristin Bernert, Head of Business Operations for pro soccer team Gotham FC, discusses what it takes to win fans and keep them.