AVAYA CALL REPORTING
Making It Easy to Understand What Happens with Every Call
Avaya Call Reporting helps you manage your phone system and business with ease and confidence. Cradle-to-grave call reporting and tracking is presented through over 50 standard reports. Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration. Realtime agent seat and Agent Dashboards enhance IP Office hunt groups and deliver visual call management with wallboards and customized agent dashboard displays.
Standard Reports
You can’t manage what you can’t measure. Avaya Call Reporting offers over 50 standard reports to create visibility and efficiency. Cradle to grave reporting can validate each inbound, outbound and internal call from start to finish.
Custom Reports
With Custom Reports you can create original reports and edit or customize existing reports. Reports can be defined by you, making Avaya Call Reporting fit into your business without having to adjust your daily routines. Reports can be tailored and branded to fit your unique business requirements.
Recording Library
Recording Library easily integrates with IP Office Voicemail Pro and cradle to grave reporting. Recording Library enables you to evaluate your employees and listen to their specific calls. Customizable retention policies determine how long recordings are kept, and allow storage throughout your network.
Recording Library
Recording Library easily integrates with IP Office Voicemail Pro and cradle to grave reporting. Recording Library enables you to evaluate your employees and listen to their specific calls. Customizable retention policies determine how long recordings are kept, and allow storage throughout your network.
Agent Dashboards
Agent Dashboards improve agent productivity and visibility through widgets and account / reason codes. Widgets allow agents to govern themselves and add value to their calls. Account codes enable entry of more information about calls, while reason codes enable
agents to notify supervisors of their status. Agent Dashboards also easily integrate into URL based CRM’s such as Salesforce.
Realtime Dashboards
Realtime agent seat and Agent Dashboards enhance
hunt groups and deliver
visual call management with wallboards and customized agent dashboard displays.
- Agent Calls
- Agent Inbound Calls
- Agent Outbound Calls
- Call Details
- Calls by Account Code
- Calls by Call Direction
- Calls by Caller ID
- Calls by External Party
- Conference Calls
- Event Sequence Call List
- Group Abandoned Calls
- Inbound Calls by Local Number